Information & Security Policy
At Relicus, your trust is our foundation. We know that seeking mental health support means opening up about the most personal parts of your life. Protecting your story, your privacy, and your well-being is our highest priority.
Our Commitment
This policy explains how we collect, use, protect, and safeguard your information while ensuring confidentiality, integrity, and ethical responsibility.
Confidentiality of Client Information
- Everything you share with your therapist remains strictly confidential.
- No personal or mental health details will be shared with family, employers, or third parties without your explicit consent, unless legally required.
- Every therapist and staff member at Relicus signs strict confidentiality agreements to ensure the highest level of data protection.
What We Collect & Why
We only collect what is necessary to support your care:
- Basic details: Name (optional), email, or phone (only for scheduling).
- Therapy details: Concerns you voluntarily share, and session notes (accessible only to your assigned therapist).
- No marketing use: Your data is never sold, rented, or used for promotional purposes.
How We Protect Your Data
Relicus follows global best practices in security and privacy:
- End-to-End Encryption (E2EE): All communications are fully encrypted.
- Role-Based Access Control (RBAC): Only your therapist has access to your records.
- Secure Storage: ISO 27001-certified secure servers to store data safely.
- • Automatic timeouts and multi-layer protection to prevent unauthorized access.• Regular security audits to maintain compliance with industry standards.
When Data May Be Shared
Your information remains private except in rare situations:
- Legal obligations: If required by law (e.g., court order, risk of harm prevention).
- Emergency care: If there is a risk to your life or others’ safety.
- Secure third-party platforms: (e.g., cloud servers, video conferencing tools) — all fully compliant with GDPR, HIPAA, and ISO 27001 standards.
Your Rights Over Your Data
You remain in control of your personal data. You can:
- Request access to your records.
- Ask for corrections or updates.
- Request deletion of your data after discontinuing services.
For such requests, write to us at:
care@relicus.orgData Breach & Incident Response
Though rare, if a security breach occurs:
- We will immediately investigate and take corrective action.
- You will be notified within 72 hours if your data is affected.
- Stronger preventive measures will be implemented.
Secure Communication Promise
- All therapy sessions are conducted on encrypted platforms.
- No sensitive information is stored outside Relicus’ secure system.
- Our therapists will not use personal emails or messaging apps to discuss confidential details.
Updates to This Policy
Relicus may update this policy when security practices evolve or legal requirements change. The updated version will always be published with the effective date mentioned.
Contact Us
For questions or concerns about this policy:
care@relicus.org"At Relicus, we believe your healing and your privacy go hand in hand. We are committed to creating a safe, confidential, and secure space where your mental well-being comes first."